Description:
Easy to use helpdesk system, sensibly priced to suit all businesses.
1. Powerful HelpDesk Software:
LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work.
2. Sensibly priced:
Many of our customers have told us they looked at helpdesk software which is more than 10 times our price – but, in their words, wasn`t anything like as good.
3. Easy to set up:
You don`t need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start.
4. Simple to use:
No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand.
5. Scalable:
LBE Helpdesk uses industry standard databases – Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products.
6. Extensive Reporting:
Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools.
7. Rich User Interface:
Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team.
8. Save time:
Text macros save on typing – enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies.
9. Other features:
Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.
Keywords:
help desk, helpdesk, help desk software, helpdesk software, help desk system, helpdesk system, customer support, problem resolution, call center, customer service, issue tracking, call tracking
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